Children, young people and families deserve timely access to the best care experiences and a system that is easy to navigate. We not only practise quality improvement (QI) as an organization, but we also actively work to bolster our sector’s QI knowledge and know-how, to improve mental health services and outcomes.

Why quality improvement matters

QI is about striving to do better by improving the efficiency and effectiveness of activities and processes (like reducing wait times or eliminating barriers to services). Practising QI helps to quickly identify and respond to our sector’s evolving needs and to always innovate, evolve and enhance programs and services.

Leading the Quest for quality improvement

In 2020, we launched Quest, our child and youth mental health-tailored quality improvement program, in partnership with Children’s Mental Health Ontario (CMHO). We offer group learning based on Lean Six Sigma methodology and coach participating organizations through QI projects centred on system-level priorities.

Browse previous projects


In 2021, six teams began to work on QI projects broadly addressing care pathways. Project topics include improving referral practices, enhancing waitlist management and standardizing processes.


In 2020, 10 teams joined our Quest program to work on QI projects around the theme of care pathways. Project topics include streamlining intake and triage processes and improving wait times.

Learn more about the selected projects

Want to be part of Quest?

We aren’t currently accepting applications. Subscribe to our Field Notes e-newsletter to always stay up to date on our latest news, including calls for proposals.


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