A high-quality child and youth mental health and addictions system leads to good client experiences and timely services that are integrated and easy to navigate. This requires flexibility, agility and an appetite for change — the status quo is just not good enough. That's why we see quality improvement (QI) as a continuous process, not an event.

Setting quality standards and guidelines

One way we improve quality across our sector is through the development of quality standards and guidelines.

The Quest for continuous quality improvement

Another way we work to improve quality across our sector is through our efforts to bolster agencies’ QI knowledge and know-how. In January 2020 we launched Quest — a quality improvement program based on Lean Six Sigma methodology — in partnership with Children's Mental Health Ontario (CMHO). We provide group learning opportunities and tailored coaching for participating organizations as they work through QI projects centred on system-level priorities.

Search our resources

Visit our resource hub to explore all our resources, created to help service providers, organizational leaders and system-level decision makers access the best available evidence to inform their work.