
By: Nicholas Watters
I wanted answers. More than that, I wanted to be part of creating them.
This system is complicated — beautifully and frustratingly complicated.
But here's what I've learned: a child’s life doesn't fit neatly into any one sector. When a young person is struggling, they aren’t thinking "this is a mental health challenge" or "this is a school problem." It's just their life. It's all connected. Our response needs to reflect that.The lesson that stays with me most — both as a leader and as a parent — is about technology.
My eight-year-old asks for a phone almost daily. I understand why. But I also watch how technology is shaping young people's mental health in ways we're still trying to understand.
When a young person is in crisis at 2 a.m. and needs support but doesn't know where to turn, where do they go? The internet doesn't sleep. Curiosity doesn't wait for business hours. Distress can't be scheduled.
The Knowledge Institute has a responsibility here. We're working to help families and service providers navigate this landscape, to point them toward validated tools and evidence-based supports. It's the modern equivalent of teaching children not to talk to strangers, except now the stranger is in their pocket.
When I left the Commission, what I heard most wasn't about the programs we'd built. It was about the impact I'd had on their careers.
Dozens of people reached out to thank me for supporting their growth, for creating space for them to become who they wanted to be professionally. That's the legacy I'm most proud of.
When you trust colleagues, they bring their best work. When you see the person, not just the role, they stay engaged. When you offer flexibility when life happens, they care deeply about the mission.
Just over a year ago, I had a six-month-old and a decision to make. Now that my little guy is walking, my understanding of this system is deeper and my commitment to this work is even stronger.
The work is complex. The challenges are real. But when I look at my three boys, none of that matters as much as one simple truth: the system needs to be there when it's 2 a.m. and a child needs help.