Quality improvement frameworks

Tools and templates, Quality improvement

Published: December 22, 2020

Quality improvement (QI) includes "all actions taken throughout the organization to increase the effectiveness and efficiency of activities and processes in order to provide added benefits to both the organization and its customers". In other words QI helps ensure that programs and services continue to improve, innovate and evolve, contributing to optimal outcomes. There is a broad collection of structured frameworks and approaches that can be used to tackle the improvement of systems and their specific processes.

Each of these approaches has been used across healthcare settings to improve client outcomes, increase client satisfaction, reduce operating costs, strengthen financial performance, enhance employee engagement, design spaces and places, and contribute to the client and family-centered care movement.